EPI Labelers is looking for people who can contribute and grow with us. We are a dedicated manufacturer of high quality labeling equipment for packaging and promotional needs.
We are looking for a self-starter Field Service Technician to deliver the desired customer service experience. The goal is to drive service success that improves customer satisfaction, maximizes customer retention and increases profitability. Serving customers by installing and servicing systems.
Responsibilities
- Serves existing accounts by analyzing work orders; planning daily travel schedule; investigating complaints; conducting tests; resolving problems.
- Establishes service by studying system requirements; ordering and gathering components and parts; completing installation.
- Maintains rapport with customers by examining complaints; identifying solutions; suggesting improved methods and techniques; recommending system improvements.
- Documents service and installation actions by completing forms, reports, logs, and records.
- Maintains customer confidence by keeping service information confidential.
- Updates job knowledge by participating in educational opportunities; reading professional publications.
- Assemble machines with use of assembly instructions, blueprint specifications, and parts lists when not traveling.
Skills/Qualifications
- Solid Mechanical Aptitude
- Ability to Troubleshoot Problems
- Self Motivated
- PLC Programming Experience Ideally
- 50% Travel with 2 Week Max Duration
- Packaging Experience Preferred
- Electronics Troubleshooting
- Analyzing Information
- Judgment
- Client Relationships
- Equipment Maintenance
- Confidentiality
- Quality Focus
NOTE: Speaking English and Spanish is a PLUS
If interested, please send your resume to
Allan Davis at
adavis@epilabelers.com.
Visit us online at www.epilabelers.com