Patriot is an Equal Employment Opportunity/Affirmative Action Employer
PURPOSE/SCOPE OF POSITION:
The Cyber Security Practice Leader manages the engineering resources of the division and outside consulting resources in delivering actionable tactics to operate the Professional Services business. The Cyber Security Practice Leader is responsible for developing and implementing operational initiatives to grow the Professional Services business and assist in improving services offerings. Provides “hands on” technical expertise to acquire, plan, staff, manage and deliver quality information security services to Patriot clients. The Cyber Security Practice Leader assists staff with resolving escalated customers concerns regarding delivery of Professional Services business. Manages the day-to-day activities and mentors the Professional Services staff. Reports Key Performance Indicators (KPI) information and implements processes that will help improve Patriot Technologies’ profitability and customer satisfaction.
ESSENTIAL JOB FUNCTIONS:
• Client Management: Ensures the highest level of customer service with external customers by timely acknowledgement of all customer requests and consistent professional communication. Manages consultative engagements from initial sales to final client sign-off. May lead a technical team (which includes vendor partners and employees) that will deliver consultative services in accordance with agreed upon terms and conditions through assignment management, planning, priority setting, organization of work flow, and follow through. Ensures timely completion of engagement assignments. Ensures that approved customer service reports for billable hours and accurate expenses are forwarded to Engagement Manager in a timely manner for proper billing. Analyzes and controls expenditures of engagements to conform to budgetary requirements. Openly communicates and remains approachable by clients to ensure that Patriot service engagements are meeting and exceeding the client’s expectations. Effectively manages clients by utilizing provided sales tools (CRM and ERP) to ensure timely and accurate documentation of customer activity records (conference calls, appointments) and opportunities on a daily basis.
• Sales Support: As part of a cross functional team, provides security services technical support to win consulting engagements by meeting with clients to understand their security environment and developing service proposals. Additionally, assists the Enterprise Solutions Sales (ESS) department with product technical support by attending meetings and conference calls with clients, prospects and vendor partners. Expected to engage clients in discussions that may lead to additional sales or extension of existing Patriot services.
• Subject Matter Expert: Provides technical expertise to internal and external customers in cyber security, networking principles and specific security equipment in the form of making recommendations for selection, evaluation, implementation, and management of enterprise production security systems such as firewalls, scanners, sensors, antivirus, intrusion prevention and detection, remote access, patch management, and encryption technology. Leads and/or participates as a team member to deliver security services. The Cyber Security Practice Leader performs “hands on” network security activities, including but not limited to, vulnerability assessments and penetration testing.
• Partner Relationship: Qualifies new security partners and maintains a pipeline of approved relationships that will be used to deliver security services for consultative engagements. Maintains mutually beneficial relationships with security partners as well as technology partners (vendors, resellers and teaming partners). Maintains a comprehensive understanding of the security industry and applicable industry standards as well as the capabilities and technology of our vendors and partners.
QUALIFICATIONS:
Education and/or Experience:
• Bachelor's Degree in Information Systems, Computer Science or a related field is required
• A minimum of 10 years of experience in the information security and/or IT risk management field related to network, host, database and/or application security in multiple operating system environments is required
Licensure and/or Certifications:
• A minimum of one industry certification (CISSP, GIAC, CISM, CAP, etc.)
Knowledge/Skills/Abilities:
• Ability to communicate professionally and effectively in written or oral format
• Ability to think analytically and solve problems
• Ability to interface with senior technical, sales, and business management
• Ability to troubleshoot and resolve network/application/operating system security issues
• A working knowledge of the following areas:
• Information Security Standards, Regulations, Guidelines, Frameworks and Best Practice (FISMA, NIST, ISO, COBIT, GLBA, SOX, PCI, HIPAA, OWASP, SANS, etc.)
• Information security testing and analysis tools
• Information security breach detection and prevention tools
• Perimeter and host security techniques and components
• Secure implementation of hardware and software
• Data networking protocols, standards, and infrastructure components
• Encryption techniques/tools and products
• Internet/Electronic Commerce/Intranet technologies
• Proven technical and consulting experience in supporting the following Information Security services:
• Risk Assessment
• Vulnerability Assessments
• Penetration Testing
• Threat Modeling
• Compliance Reviews
• Certification & Accreditation/Assessment & Authorization
• Continuous Monitoring
• Disaster Recovery and Continuity of Operations Planning
• Security Policy Development
• Security Architecture Design
• Mobile Security
• Cloud Security
• Adapt and implement new procedures as required in order to provide excellent customer technical support
• Excellent troubleshooting skill
• Professionally and effectively communicate; both verbal and written at all levels within the organization
• Self starter, able to work independently with minimum supervision
• Maintain complete confidentiality of sensitive information.
• Proficient knowledge with MS Office applications
• Must learn and utilize Saleforce.com within 90 days of training
ADDITIONAL REQUIREMENTS OF THIS POSITION:
• US Citizenship required
• Must adhere to Patriot’s Quality Management System requirements
• May be required to work additional hours at month end/quarter end to support business objectives
• Limited availability to take leave during peak business cycles to support business objectives
• Ability to obtain a government security clearance
• Ability to maintain valid driver’s license issued within the United States and proof of personal liability insurance (applicable for mileage reimbursement)
• Occasional travel for client engagements
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required by the employee.