Telephone Concierge (Ft. Lauderdale )
compensation: $10.00-$12.00/Hour
MyAssist a Berkshire Hathaway company is a values based customer focused organization that is seeking motivated, driven individuals to join their team in Fort Lauderdale, FL. We are seeking full-time Telephone Concierge/Travel Agents to work First and Second shifts to meet the needs of our customers in a call center environment. We are a 24/7 operation and have first and second shifts available.
The ideal candidate will have travel industry experience such as working with cruise lines or vacation companies. We also look at candidates without travel experience however you must have a strong customer service background. In this role, you will learn something new on a daily basis and be able to use creativity to assist customers with their needs. In this position, you will need strong customer service skills, be able to multitask, have a positive attitude, and be dependable. Your position will require you to have excellent communication skills, both verbally and written. It will be necessary for you to be flexible and organized in order to handle the stress of high customer demand in a hospitality environment. We will look to you to be steady, self-reliant, and able to cope effectively across a wide range of situations and circumstances. You must be able to easily and frequently change from one activity to another while operating a computer keyboard. Extensive knowledge and interest in entertainment ,travel, and dining is preferred.
Essential duties and responsibilities include the following, however, other duties may be assigned to meet our business needs.
• Experience in planning and booking domestic and international travel itineraries to include computerized airline ticketing, cruises, tours, hotels, car rentals and related travel products
• Greeting the customer via telephone with a welcoming and friendly presentation
• Detailed oriented, ability to multi task and work under pressure
• Ability to operate computerized reservation system equipment at required operating levels
• Clearly understanding clients' requests while building a lasting rapport
• Accurately documenting information in the case handling system
• Promptly handling inbound and outbound telephone calls
• Promptly acknowledging email, live chat, and SMS text inquiries
• Confirm services rendered have successfully fulfilled the client's request
• Provide, explain, and promote the MyAssist benefits