Job Role: The Veteran's Case Worker is responsible for processing all requests for financial assistance, and general oversight of program operations; with an emphasis on casework, speaking to veterans and their family about financial hardships, and providing resources to assist veterans through The American Legion and outside organizations.
Qualifications:
- 3-5 years experience in Casework/Case Management preferred
- Knowledge of the principles and practices of social service case management
- Knowledge of service organization resources and agencies in the community and state
- Knowledge of effective communication and motivation practices
- Ability to work with the public covering all types of behaviors and demographics
- Ability to prepare and maintain accurate and complete case notes and client records
- Ability to plan, organize, & prioritize to accomplish work in compliance with quality standards and deadlines
- Ability to develop program plans and goals
- Experience working with Microsoft Word, Outlook, and Excel
- Experience working with veterans and veteran organizations
Responsibilities:
- Provides case management services to clients
- Guides and assists clients in developing measurable steps to address their needs
- Required to respond to clients in a timely manner via phone, e-mail, fax, and mail
- Ensures compliance with the organization’s policies and procedures
- Develops and controls the day-to-day operations of program
- Develops and maintains relationships with collaborating organizations
- Utilizes volunteers for assisting clients across the state
- Must be able to attend the annual Department Fall Conference and Spring Convention
Preferred Education: College degree from an accredited college or university, preferably in Social Work, Behavioral Science, or a related field, or any equivalent combination of training and experience, which provides the required knowledge, skills, and abilities.
For more information or to submit a resume, please e-mail: bcomer@floridalegion.org