Description of duties and responsibilities:
Provide technical knowledge, advice, and support to sales representatives, customers, and channel partners. The support includes resolving requests regarding product/service technical issues and maximizing the benefits derived from GAL products and services. If you would thrive in a position that allows you to apply a strong technical background and project management skills while interfacing with customers, channel partners, and internal functional areas such as sales, engineering, marketing, IT, and Customer Service, you may be the right person to join the GAL team.
Technical Sales Support
· Communicate directly with customers concerning technical systems information, product knowledge, and product/systems applications.
· Manage the preparation of complete product/system quotation bid packages for made-to-order items, ensuring commercial and technical specification compliance, product pricing, scheduling needs, and vendor data requirements are addressed. Facilitate follow up to resolve major concerns and support business requirements.
· Enact changes to document/specification templates and price quotes based on changes.
· Interface with engineering department for completion certificates and customers concerning product performance issues and troubleshooting.
· Partner with functional groups to facilitate completion of unique business requirements. Manage requirements and tasks via Issue Tracking Database.
Field Sales
· Support efforts to increase sales of GAL products with Consultants, Contractors, and End-Users focusing on complex, technical, custom sales solutions, deriving creative, cost-effective product solutions for our customers utilizing the entire GAL family of company’s product portfolio.
· Provide customers with both technical and application information through product demonstrations and seminars. Conduct training sessions for customers, channel partners and consultants by using tools such as web casts, and toolbox presentations. Facilitate follow up to resolve major concerns and support business requirements.
Inside Sales and Support
· Support key sales opportunities with reps and end-users. Communicate sales opportunities to sales personnel both inside & outside. Track and monitor opportunities via CRM tools.
· Promote and sell GAL products and services. Provide education on new product launches, promotional programs, services and product information being introduced by GAL with the express purpose of generating incremental sales revenue.
Project Management
· Manage projects through complete order cycle; including oversight on contract conformance, solving order related issues, coordinating customer change orders, and order expediting.
· Liaise between designers, engineers and customers to address and document customer acceptance of or changes to design of vendor data packages, including engineering drawings. Organize final product manual.
· Develop Operational goals aligned with department and business needs, driving accountability.
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